To get a job as front-line staff in retail sector, mastering English communication skills is definitely a requisite. There is no way you can escape from serving customers who speak in English. How are you going to help a customer who is looking for a coat in the department store you are working for? Take a look at the following conversation.

Store Supervisor: Hi, can I help you?

Customer: Yes, I'm interested in some coats.

Store Supervisor: All our coats are here. What do you think of this one? It is made of wool and cotton.

Customer: Hm, it looks nice, but I'd like pure wool for the winter.

Store Supervisor: How about this one? 100% pure new wool.

Customer: Yes, that's what I want.

Store Supervisor: Try it on. This size seems to fit you.

(After trying on the coat)

Customer: It looks good. How much is it?

Store Supervisor: It's 2,500 dollars.

Customer: It's a bit expensive. Do you think you can give me a discount?

Store Supervisor: Well, since you like it so much, how about a 10-percent discount? That's the best I can offer.

Customer: Good. Could you wrap it up for me?

Store Supervisor: Sure. Is there anything else I can get for you?

Customer: No, thank you.